Giles mentioned that the thought process behind replacing Thomas Frank started several years ago, when Frank was first appointed as manager after Dean Smith left the club. At that time, Frank was seen as a potential future manager, and Giles stated that the same principle applied to Keith Andrews.

When Tottenham expressed interest in Thomas Frank, the club had a more detailed process to find a new manager. This involved speaking to internal staff and also arranging to speak with external candidates.

According to Giles, the process of finding a new manager started before Thomas Frank had even formally left the club, as they were aware of the direction of travel.

On Keith Andrews' qualities, Giles described him as a "very, very good person" who fits well with the club's culture. He praised Andrews' good values, his ability to get along with everyone, and his willingness to learn.

Andrews joined the club a year ago as a set-piece coach, and Giles noted that this shows Andrews' desire to learn and grow. He also highlighted that Andrews has covered many other aspects of the game, making him well-qualified for the role of manager.